CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A MORTGAGE

BANKER OR A LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN

ORIGINATOR SHOULD COMPLETE AND SEND A COMPLAINT FORM TO THE TEXAS

DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR,

SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY

BE OBTAINED FROM THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV. A

TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550.

THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS

OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS

CAUSED BY ACTS OF LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE

LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE

RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE

DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION

ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEBSITE

AT WWW.SML.TEXAS.GOV